Frequently Asked Questions

Welcome to Crippled God Foundry!
Here you can find answers to the most common questions asked about us and our services.
Please take a look and if you do not find an answer to your question feel free to contact us!


What products and services do you provide?
In Cripple God Foundry we create high quality fantasy miniatures, terrain and accessories for your tabletop fantasy games, miniature collection and hobby projects in 28-32mm scale.
You can find our products in hand-casted resin, as digital 3D printable files or 3D Printed on demand.

 

Resin miniatures:
All our resin miniatures are hand casted in high quality resin, using vacuum and pressure methods to minimise bubbles and imperfections and offer a flawless finish look and high detail level.
Sprues are removed from Resin casted miniatures before shipping.


Digital 3D printable files:
You can find digital 3D printable files for our products at our Digital Miniatures Shop that you can print on your personal 3D printer.
Unless stated otherwise, every 3D printable file available comes with presupported files for easier printing compatible with Resin Printers.
The terrain digital 3D printable files also include FDM presupported files (Ender 3 compatible) in addition to the Resin presupported files.
Check the item’s description to see what presupported files are included.
The printability of the digital 3D printable files is guaranteed and tested in-house on our consumer level 3D printers.


3Dprinted Miniatures:
Miniatures from our Monthly releases will be also available as 3D prints.
These are printed in our high resolution 3D printers,
We also take care of most of the post processing by washing them in IPA, remove the support structure and cure them in UV before shipping. Only minimal work will be required by you like sanding and gap filling.

 

Processing and handling of physical products:
All resin and 3D printed miniatures pass through our internal quality check before shipping  to ensure you are getting the best possible miniatures!
We always carefully package your order with protective bubble wrap or packing foam, to ensure it will leave our workshop and arrive at your door in pristine condition!


Missing or Broken Parts:
In the unlikely chance you receive a broken miniature part (resin casted or 3D printed) please contact us
and we will send you the replacement part at no charge.
We will ask you to provide us with a photo proof of the mentioned part ,so it is a good idea to include a photo with your message request to resolve things fast!


Shipping:
We are located in Athens, Greece and we ship internationally via the Hellenic Post Service (ELTA).
Shipping costs are calculated in your order summary before checkout.
Most orders ship within a week.

The shipping time differs for every destination but to offer a rough estimate, for Europe is 5 days and International destinations 10 to 15 days.
We provide a tracking number for every order so you will get to know where it is located in every step until it arrives at your door.
On all orders of 100€ and up, we offer FREE shipping!


Customs & Import Taxes:
Buyers are responsible for any customs & import taxes that may apply.
We do not take any responsibility for delays due to customs.
You can check with your local customs agency to learn about any additional import fees.

 

Cancellations - Refunds - Returns:
We greatly value our fans and we are striving to provide excellent customer service in every step.
Our team is more than happy to help you with any question, clarification or issue with your order.
If you change your mind, you can cancel and fully refund your order if you contact us within 2 days after receiving email order confirmation.
On Digital 3D printable files we do not offer refunds due to the special nature of this product.
All our resin and 3D printed miniatures are manufactured on demand so for this reason we do not accept returns.
If you receive a broken part, please refer to the “Missing or Broken Parts” section found above..
We are more than happy to help you resolve any issue you may have with your order!


How to Contact us:

You contact with us at our social media pages, by completing this contact form or by sending us an email at:
info@crippledgodfoundry.com